Privacy Policy

Effective Date: September 2, 2025

Clevonai ("Clevonai", "we", "our", or "us") respects your privacy. This Privacy Policy describes what we collect, what we do not collect, how we use and safeguard information, and your choices when using our websites and products, including Lifemate (collectively, the "Services").

1. What We Collect

  • Account data: email address, name (optional), and subscription status.
  • Service and device metadata: event logs, approximate region, and technical diagnostics to ensure reliability and prevent abuse.
  • Support communications: messages you send us via our Contact page.

2. What We Do Not Collect or Store

  • No payment card or banking details: We do not collect or store card numbers, CVV, UPI PIN, bank account numbers, or net-banking credentials.
  • No biometric or sensitive personal data unless explicitly provided to support a request.
  • No persistent conversation content unless you explicitly opt-in to save content for your account.

3. Payments: Stripe and Razorpay

All payments are processed by PCI-DSS compliant payment processors such as Stripe and Razorpay. During checkout, you interact directly with these providers. Clevonai receives only limited information such as a payment method token, the last 4 digits and card brand (for receipt display), payment status, and subscription identifiers. We never store full card numbers or CVV, and we do not have access to your net-banking or UPI credentials.

4. How We Use Information

  • Provide and operate the Services.
  • Authenticate accounts and manage subscriptions and billing.
  • Detect, prevent, and respond to fraud, abuse, and security incidents.
  • Improve the Services, including analytics in aggregate form.
  • Communicate with you about updates, invoices, and support.

5. Cookies and Similar Technologies

We may use strictly necessary cookies for login sessions and fraud prevention. You can control non-essential cookies in your browser settings.

6. Data Retention

We keep account and billing records for as long as you have an account and as required by law/tax. Diagnostic logs are retained for a limited period and then deleted or anonymized.

7. Sharing

We do not sell your personal information. We share data with vendors who help us operate the Services (e.g., hosting, email, analytics, payment processing) under contracts that require them to protect your information.

8. Security

We use encryption in transit (HTTPS), access controls, and least-privilege practices. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.

9. Your Rights

Depending on your region (e.g., GDPR/CPRA), you may request access, correction, deletion, portability, and restriction of processing. Contact us to exercise these rights.

10. Children

Our Services are not directed to children under 13 (or the applicable age in your region). We do not knowingly collect data from children.

11. International Transfers

We may process data in multiple countries. When transferring data, we rely on lawful mechanisms and implement appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted here with an updated effective date.

13. Contact

Questions or requests? Reach us via the form on our Contact page.